Workflow and Important Notes for Workers' Compensation Patients Using Their Social Security Cards

Step 1: Registration and Record Creation (same as for regular patients)

● Please register and create your medical record through the hospital app.

Step 2: Schedule an appointment (same as for regular patients)

● Please make an appointment

Step 3: Real-name Authentication (Same as for regular patients)

● For workers' compensation patients visiting our hospital for the first time, please bring your social security card and ID card to the billing window for real-name verification.

Step 4: Switch to the Workers' Compensation Number

● Please bring your social security card and work injury certificate to the payment window, where the cashier will verify your work injury status and confirm the specific injured area before issuing you a work injury number.

● When changing your workers' compensation number, clearly inform the billing clerk that you are Which body part is injured—use the corresponding department’s workers’ compensation number. , and provide the social security card and work injury certificate.

● Only with Occupational injury-related illnesses You can only switch to the workers' compensation number for medical treatment.

● If you’ve scheduled an outpatient appointment through other channels, please visit the billing window to exchange it for a workers' compensation number before seeing the doctor.

● Please note: Self-service kiosks cannot be used to change your workers' compensation number—please go to the billing window to do so. 。

Step 5: Check-in, Wait for Examination, and Receive Treatment

● Bring your social security card to the designated clinic area and check in at the self-service kiosk.

● Waiting in the waiting area.

● Visit the clinic with your social security card and work injury certificate.

● The doctor first checks the social security card and the work injury certificate. Approved work-related injury sites, along with treatment for the injury area and diagnosed conditions. 。

● Outpatient medication prescriptions for workers' compensation patients are limited to a 30-day supply.

Step 6: Make the Payment

Workers' compensation patients can have their payments settled in real time—simply bring your social security card and workers' compensation certificate to proceed. Pay at the toll booth 。

Important notes:

1. If you have any other conditions related to the work-related injury or illness, you must make a new appointment through the app with the relevant department and pay the full fee upfront. Do not use the social security card. ), then return to the work injury management department of the medical insurance center Re-evaluation , I will process the reimbursement manually. Any assessment areas or notes not listed on the work injury certificate cannot be treated under the work injury number.

2. Workers injured on the job who require rehabilitation treatment must first submit a "Rehabilitation Application Form" issued by the district/county medical insurance center; otherwise, workers' compensation reimbursement will not be approved.

3. In the following cases, workers' compensation patients cannot use their social security cards for real-time settlement; instead, they must pay the full amount upfront and then submit a manual reimbursement claim to the medical insurance center afterward.

● Holds a work injury certificate, but the work injury assessment information has not been entered into the social security card;

● Have an injury certificate, but the social security card is not on the red list;

● Holds a work injury certificate and provides proof of card reissue using the social security card (in cases where the social security card has not yet been issued)