After-sales service
The After-Sales (Customer) Service Center is one of Yanbian Electric’s most critical departments. It primarily focuses on providing customers with complaint handling, business inquiries, technical support, and other services. The center also develops and refines customer service workflows to continuously enhance service quality. Additionally, it communicates customer service requirements to various regional marketing units and internal departments across the company, while coordinating closely with relevant companies and teams to ensure timely delivery of solutions or services tailored to customer needs. Operating entirely from the customer’s perspective and prioritizing their interests, the team works tirelessly to resolve all product- and service-related issues, making every effort to maximize convenience, alleviate concerns, and deliver seamless problem-solving for our clients.
Yi Bian Electric always puts customer satisfaction first. We have a highly trained, professional technical service team ready to provide customers with on-site services, technical guidance, and more. Fast response, accurate advice, and efficient on-site handling are the core principles guiding our commitment to you. Upholding a "customer-centric" service philosophy, we’re dedicated to delivering the most comprehensive solutions tailored to your needs.
Service System
We will arrive on-site at the time requested by the customer to provide technical services, guiding users through installation, commissioning, and full-system trial operations based on the technical documents and drawings we’ve provided. Within 2 hours of receiving feedback regarding quality issues from the customer, we’ll respond promptly. If on-site personnel are required to address the issue, we guarantee arrival within 6 hours for locations within the province—and in certain remote areas, we’ll dispatch staff directly from our headquarters to ensure swift response. Importantly, our service team will remain on-site until the problem is fully resolved.
Service Commitment
Further strengthen pre-sales, in-sales, and after-sales services by integrating 24-hour support, proactive service, end-to-end assistance, and lifelong care into every stage of product manufacturing, installation, commissioning, and major overhauls. Ensure that all出厂 products meet the relevant standards or technical specifications outlined in the contract, achieving a 100% pass rate for quality control. For equipment and products supplied to key projects, we guarantee timely and accurate delivery—delivered on time, with guaranteed quality and quantity—as per contractual requirements. Additionally, for any products requiring technical support, we will dispatch specialized professionals to assist with unpacking inspections, provide guidance during installation, and oversee commissioning until the equipment operates smoothly and efficiently.
Customer Training
If users require technical training, our company will fully assist them in learning how to operate, maintain, and repair the product. We’ll also conduct site visits for key customers to provide ongoing quality monitoring. Additionally, project operation and maintenance personnel are welcome to attend free training sessions at our company’s facility.
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Company Address:
No. 9 Qianfeng North Road, Shiji Town, Panyu District, Guangzhou City
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